Lights: 2x NanLites 2x NanLite Tripod Stands 1x Ulanzi Light iPad/iPhone: 2x ipad stands (2nd ipad optional as separate sharing station) 1x iphone clamp mount (2nd ipad can be used in place of phone) 2x ipads (2nd ipad optional as separate sharing station) 1x iphone (2nd ipad can be used in place of phone) Cables: 3x 6ft usb c to usb c cable 1x 3ft coiled usb c to usb c cable 1x iphone mag charger 1x 25ft extension cord reel 2x 25ft extension cords 1x R8 DSLR power adapter Camera: 1x Canon R8 camera 1x Canon RF 10-20mm Lens 1x gopro camera 1x micro sd card (For GoPro) 1x sd card (For Canon R8) 1x universal camera attachment 1x GoPro Battery Charger Pack (Hero 9/10/11/12) (Hero 13) 1x GoPro Door with Pass Through 1x GoPro Cage Mount 1x GoPro Faceplate Cover Miscellaneous: 2-3x Red Carpets 1x 19ftx9ft curved custom print backdrop and frame 6x Stanchions

6.6ft USB C to USB C Cable (iPhone/iPad to Glambot® Wrist Data Port Connection) Coiled 3ft USB C to USB C Cable (Camera to Glambot® Arm 2 Data Port Connection) Canon R8 USB C Power Adapter (Camera to Glambot® Arm 2 Power Port Connection)

If the robot is failing to initiate the calibration sequence, there are a few most likely causes: 1. MOST COMMON: The power is off. Ensure that the red E-stop is pulled all the way up, the surge protector is on, and the green motor lights on the lift and elbow are on. If the motor lights are orange, the arm wasn't properly supported during calibration. Power off the robot, then power it back on and give enough lift support to the arm until it starts the calibration sequence. If the webapp displays a motor engagement error, follow these steps: 2. Connect to the Glambot® Wi-Fi, open the motion control webapp, navigate to the advanced settings and check for errors. If it displays an error message, go to the Glambot® knowledge base and follow troubleshooting help for the error code. 3. If the Glambot® Wi-Fi is not showing up as an available network, check the PC to ensure it is plugged in and powered on. 4. There may be a loose or disconnected cable. Check all connections and verify that each one is plugged all the way in and secure: Power cables #1, #2, #3 & PC Base cables #4 connected to #5, and two usb cables plugged into the PC Cables #8 and #9 into the shoulder, and #16 connected to the lift motor brake #35 Cables #10, #12, and #19 into the arm Cables #11 and #13 into the elbow Cable #21 at the wrist 5. LEAST LIKELY: There may be a loose or disconnected internal wire. Open the control panel on the lower front side of the Glambot and ensure that all cables are securely connected.

If the Glambot is stuck in a position outside of the neutral extended position, follow these steps to move it manually with the reset switch located on the back of the pedestal: Power down the robot Rotate the arm so that it is facing forward in front of the robot Safely position the camera and wrist to make sure there is proper clearance from the ground While supporting arm 1, turn on the power, then flip the switch on the back of the robot from [Ready] to [Reset], and slowly move the arm to the neutral position, then flip the switch back to [Ready] to lock the arm, and turn off the power If preparing to recalibrate, ensure that arm 2 is at a 90 degree angle, and the wrist is tucked slightly back towards the base of the robot, then turn the power on and follow standard calibration procedures

Instructions for using the 24 volt power supply as a tool to MANUALLY move Arm 1 to the neutral position for storage, disassembly, or calibration. If your unit loses power not in the extended position, you may need to use this.

If the 24V power supply is not providing power to the arm, there may be a loose connection on the 24V power supply adapter. 1. Check all connecting wires and ensure the connections are securely plugged in all the way. If it’s still not providing power to the arm, follow these steps to recalibrate the Glambot outside of the extended position: Hold arm 2 at a 90 degree angle (or as close as possible to 90 degrees) to arm 1 Upon wrist movement, apply lift support to arm 1 so that it can proceed with the calibration sequence Once the calibration sequence is complete, reposition the robot to the extended position, power down, and recalibrate one more time

If the arm motor stops operating properly and displays a motor error, there is one most likely cause. 1. The arm motor was disconnected during operation. Check all wires and ensure that each has a secure connection. Check LED status lights for the lift and elbow motor, noting any red flashing lights. Move the arm to a safe position, power down, and restart the robot. Use the 24V power supply to move arm 1 as needed.

If the wrist stops operating properly and displays a runtime error, it's because the wrist disconnected during operation. 1. Check all wires and ensure that each has a secure connection. Check LED status lights for each wrist motor, noting any red flashing lights. Move the arm to extended/off position, power down, and restart the robot. If the error persists, see wrist communcation error to check connections

If the robot fails to start the calibration sequence and displays a motor engagement error, it's because arm 1 wasn’t properly supported during initialization. 1. Support arm 1 and restart the Glambot. If the error persists, follow the steps below: Orient arm 2 vertically. Note: even the slightest movement to vertical or away from vertical may be needed Check cable 16 and ensure proper connection to lift motor brake

Follow these steps to check jumper setting on the arm board (located inside the tower on the lower left wall) Remove the front cover Confirm the jumper is at location #3 and the 3x Orange LEDs are on Restart the system

Follow these steps to check cable connections to the arm board (located inside the tower on the lower left wall) Check that assembly related cables are connected: Cable 8 and Cable 9 to Lift motor Cable 10 and Cable 12 to Arm 1 connector panel Cable 1 and Cable 2 connections to power strip Restart the system. If error persists, continue to the next step. With the power on, check status light on motors: If Lift motor and Elbow motor lights are Green, move to Step 6 If either motor light is off continue to next step Remove the front cover to check connections to internal components. Turn power on to the system to check status lights to inform next steps: If the info light is Orange for any power supply, check the incoming power cable. Lower right power supply, check Cable 1 connection for lower power supply. Upper left power supply, check Cable 2 connection for upper power supply. Restart the system. If both power supply status lights are Green, move to the next step. With front cover removed, turn power on to the system to check connections to arm board: If only 3x Orange LEDs are on, check connections to each motor. If connection is corrected, restart the system. Otherwise move to next step. Cable 11 and Cable 13 to Elbow motor. Cable 6 and Cable 7 to pan motor. Restart the system. If only 3x Orange LEDs are on, check connections to power supplies. Cable 6 and Cable 10 to the lower right power supply. Cable 8 to the upper left power supply. Restart the system. If all 3x Orange LEDs are on AND any neighboring Green LEDs are on, check connections to the arm board. If the first 3x Green LEDs are on, check Cable 7 connection to the Arm Board. If the middle 2x Green LEDs are on, check Cable 9 connection to the Arm Board. If the third Green LED is on, check Cable 13 connection to the arm board. Restart the system.

Follow these steps to check USB connections to the arm board (located inside the tower on the lower left wall) Check that assembly related cables are connected. If any connection is corrected at any point, restart the system. Check the USB Cable connection to the CPU. If the error persists, remove the front cover, turn power on to the system and check the status lights: If all lights 3x Orange LEDs are on, check if the USB cable is connected to the arm board If NO lights are on, check if Cable 15 is connected to the arm board and 12V distribution board

If the wrist stops operating properly and displays a communication error, it's because the wrist disconnected during operation. Check the USB cable connection to the CPU and restart the system. If the error persists, proceed to check the USB connection to the wrist board (located inside the tower on the lower left of the back wall). If connected, the red LED on the board will be lit. Restart the system. For E13 wrist 1 error: Follow the steps below Ensure all assembly related cables are properly connected: Cable 21 connection from Wrist Motor to Arm 2 connector panel Cable 19 connection to Arm 1 connector panel Cable 4/5 connection from power supply Cable 3 connection to power strip USB cable connection to CPU Restart the system If the error persists, proceed to check connections to the wrist board (located inside the tower on the lower left of the back wall) If 2x red LEDs are on, check that the output cables are connected. If any connection is corrected at any point, restart the system. Cable 19 connection to the arm board Jumper cable within board from clear USB hub to board mounted connectors If only the upper right LED is on, check that micro USB cable connection to the wrist board. If connected, a red LED on board shall be on. If only the lower right LED is on, check the power inputs to the Wrist Board. If either case is corrected the red LED on board shall be on. Cable 18 power connection to Wrist Board. Confirm the power switch on the Wrist Board is in the ‘ON’ position (shown by the “dot” on the switch being selected). For E13 wrist 2 error: check the cable 22 connections at the wrist 1 motor and wrist 2 motor For E13 wrist 3 error: check the cable 23 connections at the wrist 2 motor and wrist 3 motor

If the robot is unresponsive after the calibration sequence and displays a Webapp error, there are a few likely causes. 1. The robot may have been interrupted during the calibration sequence and lost power. Power down the Glambot and recalibrate. 2. If operating with a large DSLR and lens, the weight of the camera may be too heavy for proper wrist calibration. Remove the camera, power down the Glambot, and recalibrate. Once calibration is complete, reattach the camera.

Event Pro 3 and some Pro 2 models

Event Pro 1 and Pro 2 models

If the Glambot Bluetooth is not showing up or if it shows up but you are not able to connect, there are two most likely causes: 1. MOST COMMON: Another device is already connected to the Glambot Bluetooth. Ensure there is no other device already connected to the Glambot Bluetooth network. This is the most common cause for the Bluetooth network to not come up, come up and disappear, or display an "unable to connect" error. Only the device running your video editing software (Snappic, Touchpix, etc.) should be connected to the Bluetooth. Pro tip: Check personal device and spare devices in supply bins. 2. The ESP13/Bluetooth Board has come unplugged: There is a chance that your Bluetooth Board may have come unplugged. Check to ensure the red light on the Bluetooth Board is on. If the light is off, check connections both into the box and into the PC. once the light comes back on, restart your unit. If look at Glambot from the front, your Bluetooth Board is located in the left side of the Base of the unit.

If the web control app is unable to connect, there are a few likely causes: 1. The control iPad is not connected to the Glambot Wi-Fi signal. To connect: a. Navigate to settings b. Tap [Wi-Fi] c. Connect to the Glambot Wi-Fi (e.g. Glambot-001) 2. The URL is incorrect. Confirm that you are using the correct URL where the xxxx is replaced with your glambot® number: glambot-xxxx.local:8080/webapp/ 3. If the URL begins with http:// ensure there is no “s” (e.g. https://)

If the video in Snappic doesn’t start recording when a path begins on the robot, there are a few likely causes. 1. The shutter trigger is not connected. Ensure that the shutter trigger is connected to the volume buttons accessories. Tap [Select Accessories] Tap [Volume Buttons] Tap [Done] 2. If the video still won't begin recording, the bluetooth may not connected. Navigate to the settings on the device running Snappic, tap [Bluetooth], and connect to the Glambot bluetooth (e.g. glambot-001). For additional help connecting to bluetooth, see Bluetooth not showing up / Cannot connect to Bluetooth

If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes: 1. Most Common: Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices. 2. The firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: a. Press Ctrl + Alt + T to open the terminal window. b. In the terminal type the following command and press Enter: Sudo UFW Status c. If it is currently active, type the following command and press Enter: Sudo UFW Disable d. Confirm that it is now Inactive. In the terminal type the following command and press Enter: Sudo UFW Status e. Restart the Glambot® 3. Least Likely: The wpa supplicant needs to be downgraded. To check the current supplicant version, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: a. Press Ctrl + Alt + T to open the terminal window. b. Check the Current WPA Supplicant Version: In the terminal type the following command and press Enter: wpa_supplicant –v c. If the current version of the supplicant is 2.10 it needs to be downgraded d. Follow the instructions in the PDF attached

If you are unable to move your speed slider on Motion Control v. 3.2.x please update your iOS and this should resolve the issue.

If the motion control web app stops working while operating the robot, it is likely due to wifi channel interference. Move the robot to the off/extended position and restart the system.

Hero 9/10/11 Black: Start with the GoPro unplugged from the USB-C Swipe down on the touch display, then swipe left Tap [Preferences] Tap [Wireless Connections] Set [Wireless Connections] to ON Tap [Connect Device] Tap [GoPro Quik App] Install/Open the GoPro Quik App on the iPhone Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect] Tap [Pair] when prompted Name your GoPro or leave as default Tap [Skip] if prompted to update (*update as needed and not rushed for time) Tap [I’ll do this later] when prompted for cloud upload Tap [No thanks] Tap [Let’s Go] Close the GoPro Quik app Plug the USB-C cable into the GoPro and iPhone/iPad (Ensuring all connection points are securely connected on the Glambot® as well) The Screen on the GoPro should display [USB Connected] Open Snappic and select your event Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done] Tap [Configure Camera] then [Search for GoPro Camera] Confirm the connection shows [Wired] and select your GoPro camera Tap [Start Photo Booth] Configure Video and Slowmo settings, then tap [Start Booth] Tap [Video] and then select the time edit that best matches your desired Glambot® path On the Glambot motion control web app, navigate to the advanced settings tab and confirm the connection type is set to [USB] You are now ready to begin wired recording with your Glambot® and GoPro Hero 12/13 Black: Start with the GoPro unplugged from the USB-C Swipe down on the touch display, then swipe left Tap [Pair Device] If [Wireless Connections] is off, tap [Turn On] when prompted, then tap [Pair Device] again Install/Open the GoPro Quik App on the iPhone Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect] Tap [Pair] when prompted Name your GoPro or leave as default Tap [Skip] if prompted to update (*update as needed and not rushed for time) Tap [I’ll do this later] when prompted for cloud upload Tap [No thanks] Tap [Let’s Go] Close the GoPro Quik app Plug the USB-C cable into the GoPro and iPhone/iPad (Ensuring all connection points are securely connected on the Glambot® as well) The Screen on the GoPro should display [USB Connected] Open Snappic and select your event Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done] Tap [Configure Camera] then [Search for GoPro Camera] Confirm the connection shows [Wired] and select your GoPro camera Tap [Start Photo Booth] Configure Video and Slowmo settings, then tap [Start Booth] Tap [Video] and then select the time edit that best matches your desired Glambot® path On the Glambot motion control web app, navigate to the advanced settings tab and confirm the connection type is set to [USB] You are now ready to begin wired recording with your Glambot® and GoPro If the GoPro is still not connecting properly or not showing up as wired after following these steps, see GoPro not found / No wired connection in Snappic

While it is recommended to run a wired connection for optimal performance when filming, there may be times when a wireless connection is needed (e.g. no USB cable). If necessary, follow these steps to connect and run a GoPro wireless connection: Hero 9/10/11 Black: Swipe down on the touch display, then swipe left Tap [Preferences] Tap [Wireless Connections] Set [Wireless Connections] to ON Tap [Connect Device] Tap [GoPro Quik App] Install/Open the GoPro Quik App on the iPhone Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect] Tap [Pair] when prompted Name your GoPro or leave as default Tap [Skip] if prompted to update (*update as needed and not rushed for time) Tap [I’ll do this later] when prompted for cloud upload Tap [No thanks] Tap [Let’s Go] Close the GoPro Quik app and open Snappic Select your event Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done] Tap [Configure Camera] then [Search for GoPro Camera] Select your GoPro camera and tap [Use Wireless] Tap [Join] when prompted Tap [Start Photo Booth] Configure Video and Slowmo settings, then tap [Start Booth] Tap [Video] and then select the time edit that best matches your desired Glambot® path On the Glambot motion control web app, navigate to the advanced settings tab and set the connection type to [Bluetooth] to ensure proper timing of wireless recording You are now ready to begin wireless recording with your Glambot® and GoPro Hero 12/13 Black: Swipe down on the touch display, then swipe left Tap [Pair Device] If [Wireless Connections] is off, tap [Turn On] when prompted, then tap [Pair Device] again Install/Open the GoPro Quik App on the iPhone Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect] Tap [Pair] when prompted Name your GoPro or leave as default Tap [Skip] if prompted to update (*update as needed and not rushed for time) Tap [I’ll do this later] when prompted for cloud upload Tap [No thanks] Tap [Let’s Go] Close the GoPro Quik app and open Snappic Select your event Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done] Tap [Configure Camera] then [Search for GoPro Camera] Select your GoPro camera and tap [Use Wireless] Tap [Join] when prompted Tap [Start Photo Booth] Configure Video and Slowmo settings, then tap [Start Booth] Tap [Video] and then select the time edit that best matches your desired Glambot® path On the Glambot motion control web app, navigate to the advanced settings tab and set the connection type to [Bluetooth] to ensure proper timing of wireless recording You are now ready to begin wireless recording with your Glambot® and GoPro

If the GoPro cannot be found or is only showing as a wireless connection, there are a few most likely causes. 1 .The USB-C connection point needs flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees. Event Pro 3: Flip the connection point going into the data port at the end of arm 2 as shown below: Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder 2. The USB cable may be too long (USB cables have length limits on data transfer). Ensure you are using the recommended cable lengths of 1.5ft-3ft on the camera connected to the arm and 6.6ft or less on the iphone/ipad connected to the pedestal. See our List of Recommended Cables 3. The cable is charge-only. Ensure that the cable used to connect to the GoPro is a data transfer cable and not a charge-only cable. See our List of Recommended USB Cables 4. The GoPro is not connected via GoPro Quik. See Wired Connection for GoPro for step-by-step instructions. If it still won't properly connect, navigate to the GoPro Quik App, tap the 3 dots next to your camera and tap [Remove Camera]. Next, tap [Forget This Device] from the Bluetooth settings on your device. Then, follow the Wired Connection for GoPro steps again for reconnecting the GoPro. 5. The GoPro may not be fully compatible. Ensure you are using a GoPro Hero 10 or newer to establish a wired connection.

If the video settings in Snappic won’t let you select 240 fps, it is likely because the SD card write speed is too slow. Ensure that you are using an SD card with a video speed class rating of V30 or higher. See list of recommended SD cards for GoPro

If the video output isn’t properly rotating to portrait mode from the camera, navigate to the settings tab and enable [Auto Rotate] + enable [Add Movie Rotate Info]

Artificial lighting such as fluorescent lights can cause noticeable rapid flashing lights in slow motion videos when filmed at high rates such as 240fps. To combat this, check your GoPro settings and make sure that the Anti-Flicker is set to the same frequency as your country (see list here). If the flickering still persists, you may need to drop the frame rate down to 120fps.

If you are experiencing frame correction/drifting at the end of a video, it is likely due to hypersmooth mode enabled on the GoPro. Hypersmooth mode analyzes and corrects camera motion frame by frame. We typically recommend hypersmooth mode to create the smoothest video output. However, it may not be ideal for all situations or backdrops. In the case that frame correction produces noticeable or uneven movement, or if it appears as if the wrist is still moving at the end of a recorded video, turn off hypersmooth mode on the GoPro.

If Snappic displays this failure to connect error, the connection to the GoPro has been interrupted. Follow the steps below to reconnect the device: Unplug the USB cable from the GoPro Navigate to the Bluetooth settings on the iPhone/iPad and forget the connection to the GoPro Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) Tap [Preferences] Tap [Wireless Connections] Set [Wireless Connections] to ON Tap [Connect Device] Tap [GoPro Quik App] Install/Open the GoPro Quik App on the video editing device Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect Camera] Reconnect the USB connection from iPhone/iPad to the GoPro The GoPro should now display [USB Connected] and show up as a wired connection

If your GoPro Hero 13 Black is failing to connect in Snappic, check for firmware updates and update to V2.00.

If you can’t get your camera or GoPro to connect to Snappic, it may be due to a combination of the specific IOS device and cable. Some iPads have stricter standards for USB-C camera connections. 1. Try another USB-C cable 2. Try connecting to an iPhone running Snappic 3. Bypass the data port on the pedestal and go directly into the data port on the bottom of arm 1 near the shoulder 4. The USB-C connection point needs to be flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees. Event Pro 3: Flip the connection point going into the data port at the end of arm 2. Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder.

If the device running Snappic shows this recording error, there is one most likely cause: 1. MOST COMMON: The SD card memory is full. Follow the steps below to format the SD card using a GoPro: Ensure the SD card is in the camera and the camera is powered on Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) Tap [Preferences] Scroll to the bottom and tap [Reset] Tap [Format SD Card] Tap [Format] Restart the GoPro Follow the steps below to format the SD card using a Canon R Series DSLR: Ensure the SD card is in the camera and the camera is powered on Press the [Menu] button Navigate to the [Settings] tab, then select [1] Select [Format Card] Tap [OK]

If the device shows this recording error, there are a few most likely causes: 1. The camera was disconnected while attempting to download the video to the device running snappic. Check all data cables and ensure proper connection. Ensure that they won’t be pulled loose while operating the robot in various positions. 2. The camera may not be fully compatible with Snappic. View the list of compatible cameras

If the device shows this recording error: The device was unable to record the video. The request (Get Media List) failed to send. This request can only be sent over a network (either Wi-Fi or USB), but the GoPro is not connected via the network, there are a few most likely causes: The GoPro has been disconnected. Close Snappic, reopen, and reconnect devices. Ensure that the GoPro connection is WIRED for optimal performance. The GoPro is connected to another device other than the one running your video editing software. Ensure there are no other devices connected to the GoPro (Check GoPro Quik App, Bluetooth, Wi-Fi, and USB). Reset wireless connections if needed: Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) Tap [Preferences] Tap [Wireless Connections] Scroll down and tap [Reset Connections] Tap [Reset] To reconnect the GoPro to a device running video editing software: Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) Tap [Preferences] Tap [Wireless Connections] Set [Wireless Connections] to ON Tap [Connect Device] Tap [GoPro Quik App] Install/Open the GoPro Quik App on the video editing device Navigate to the [GoPro] Tab Tap [Connect a GoPro] Tap [Connect Camera] Make sure that the cable you are using to connect to the GoPro is a data transfer cable and not a charge-only cable.

If Snappic shows this error message while rendering the video, you will need to format the SD card. 1. Follow the steps below to format the SD card using a GoPro: a. Ensure the SD card is in the camera and the camera is powered on b. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) c. Tap [Preferences] d. Scroll to the bottom and tap [Reset] e. Tap [Format SD Card] f. Tap [Format] g. Restart the GoPro 2. Follow the steps below to format the SD card using a Canon R Series DSLR: a. Ensure the SD card is in the camera and the camera is powered on b. Press the [Menu] button c. Navigate to the [Settings] tab, then select [1] d. Select [Format Card] e. Tap [OK]

If there is noticeable latency from the time the Glambot® path starts to when the video begins recording, there are a few likely causes. The GoPro is connected wirelessly. To ensure proper recording transfer speeds, use a wired connection. If the video is still recording late, use the advanced settings on the Glambot® motion control web app to change the connection type to Bluetooth. While still using a wired connection to the GoPro, using the Bluetooth setting on the Glambot Motion control will trigger the recording slightly earlier than the wired connection setting.

If your camera won’t connect to Snappic, check and adjust the settings on your camera as needed: Set the [Choose USB Connection App] camera setting to Photo Import/Remote Control Ensure the USB C cable is a data transfer cable, see recommended USB cables Disable [Network Settings] on the camera (wireless connections can interfere with USB tethering) Disable [Bluetooth Settings] on the camera (Bluetooth can interfere with USB tethering) Update the camera to the latest firmware Update Snappic to the latest version Update iPhone/iPad to the latest IOS Software If you are still experiencing issues, see DSLR Troubleshooting on Snappic