If you can’t get your camera or GoPro to connect to Snappic, it may be due to a combination of the specific IOS device and cable. Some iPads have stricter standards for USB-C camera connections. 1. Try another USB-C cable 1. Try connecting to an iPhone running Snappic 1. Bypass the data port on the pedestal and go directly into the data port on the bottom of arm 1 near the shoulder 1. The USB-C connection point needs to be flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees. 1. Event Pro 3: Flip the connection point going into the data port at the end of arm 2. 1. Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder.

If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes: 1. Most Common: Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices. 1. The firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. In the terminal type the following command and press Enter: Sudo UFW Status 3. If it is currently active, type the following command and press Enter: Sudo UFW Disable 4. Confirm that it is now Inactive. In the terminal type the following command and press Enter: Sudo UFW Status 5. Restart the Glambot® 1. Least Likely: The wpa supplicant needs to be downgraded. To check the current supplicant version, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. Check the Current WPA Supplicant Version: In the terminal type the following command and press Enter: wpa_supplicant –v 3. If the current version of the supplicant is 2.10 it needs to be downgraded 4. Follow the instructions in the PDF attached

Artificial lighting such as fluorescent lights can cause noticeable rapid flickering in slow motion videos when filmed at high rates such as 240 fps. To combat this, check your GoPro settings and make sure that the Anti-Flicker is set to the same frequency as your country (see list here). If the flickering still persists, you may need to drop the frame rate down to 120fps.