For events in dense high-traffic areas with a lot of wireless signals, we recommend using a direct wired connection for the Glambot motion control webapp to avoid possible interference. Equipment needed: Touchscreen Monitor Monitor Cable

If you can’t get your camera or GoPro to connect to Snappic, it may be due to a combination of the specific IOS device and cable. Some iPads have stricter standards for USB-C camera connections. 1. Try another USB-C cable 1. Try connecting to an iPhone running Snappic 1. Bypass the data port on the pedestal and go directly into the data port on the bottom of arm 1 near the shoulder 1. The USB-C connection point needs to be flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees. 1. Event Pro 3: Flip the connection point going into the data port at the end of arm 2. 1. Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder.

If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes: 1. Most Common: Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices. 1. The firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. In the terminal type the following command and press Enter: Sudo UFW Status 3. If it is currently active, type the following command and press Enter: Sudo UFW Disable 4. Confirm that it is now Inactive. In the terminal type the following command and press Enter: Sudo UFW Status 5. Restart the Glambot® 1. Least Likely: The wpa supplicant needs to be downgraded. To check the current supplicant version, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. Check the Current WPA Supplicant Version: In the terminal type the following command and press Enter: wpa_supplicant –v 3. If the current version of the supplicant is 2.10 it needs to be downgraded 4. Follow the instructions in the PDF attached