If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes: 1. Most Common: Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices. 1. The firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. In the terminal type the following command and press Enter: Sudo UFW Status 3. If it is currently active, type the following command and press Enter: Sudo UFW Disable 4. Confirm that it is now Inactive. In the terminal type the following command and press Enter: Sudo UFW Status 5. Restart the Glambot® 1. Least Likely: The wpa supplicant needs to be downgraded. To check the current supplicant version, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: 1. Press Ctrl + Alt + T to open the terminal window. 2. Check the Current WPA Supplicant Version: In the terminal type the following command and press Enter: wpa_supplicant –v 3. If the current version of the supplicant is 2.10 it needs to be downgraded 4. Follow the instructions in the PDF attached

Artificial lighting such as fluorescent lights can cause noticeable rapid flickering in slow motion videos when filmed at high rates such as 240 fps. To combat this, check your GoPro settings and make sure that the Anti-Flicker is set to the same frequency as your country (see list here). If the flickering still persists, you may need to drop the frame rate down to 120fps. 

An error occurred while rendering the video. The framework failed while reading media data from [Timeline Clip 3 (App Recorded Video)]:VideoMediaSource. Invalid Sample cursor If Snappic shows this error message while rendering the video, you will need to format the SD card.  1. Follow the steps below to format the SD card using a GoPro: 1. Ensure the SD card is in the camera and the camera is powered on 2. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down) 3. Tap [Preferences] 4. Scroll to the bottom and tap [Reset] 5. Tap [Format SD Card] 6. Tap [Format] 7. Restart the GoPro 2. Follow the steps below to format the SD card using a Canon R Series DSLR: 1. Ensure the SD card is in the camera and the camera is powered on 2. Press the [Menu] button 3. Navigate to the [Settings] tab, then select [1] 4. Select [Format Card] 5. Tap [OK]