If the GoPro cannot be found or is only showing as a wireless connection, there are a few most likely causes.
The USB-C connection point needs flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees.
Event Pro 3: Flip the connection point going into the data port at the end of arm 2 as shown below:
Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder
The USB cable may be too long (USB cables have length limits on data transfer). Ensure you are using the recommended cable lengths of 1.5ft-3ft on the camera connected to the arm and 6.6ft or less on the iphone/ipad connected to the pedestal. See our List of Recommended Cables
The cable is charge-only. Ensure that the cable used to connect to the GoPro is a data transfer cable and not a charge-only cable. See our List of Recommended USB Cables
The GoPro is not connected via GoPro Quik. See Wired Connection for GoPro for step-by-step instructions. If it still won't properly connect, navigate to the GoPro Quik App, tap the 3 dots next to your camera and tap [Remove Camera]. Next, tap [Forget This Device] from the Bluetooth settings on your device. Then, follow the Wired Connection for GoPro steps again for reconnecting the GoPro.
The GoPro may not be fully compatible. Ensure you are using a GoPro Hero 10 or newer to establish a wired connection.