Recording Error: The device was unable to record the video. The Request (Set Turbo Transfer Mode Inactive) failed. Could not connect to the server.

If the device shows this recording error, there is one most likely cause.

1. MOST COMMON: The SD card memory is full. 

   1. Follow the steps below to format the SD card using a GoPro:

      1. Ensure the SD card is in the camera and the camera is powered on

      2. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down)

      3. Tap [Preferences]

      4. Scroll to the bottom and tap [Reset]

      5. Tap [Format SD Card]

      6. Tap [Format]

      7. Restart the GoPro

   2. Follow the steps below to format the SD card using a Canon R Series DSLR:

      1. Ensure the SD card is in the camera and the camera is powered on

      2. Press the [Menu] button

      3. Navigate to the [Settings] tab, then select [1]

      4. Select [Format Card]

      5. Tap [OK]