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KNOWLEDGE BASE

Knowledge Base

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Speed slider not moving / stuck Motion Control v. 3.2.x

If you are unable to move your speed slider on Motion Control v. 3.2.x please update your iOS and this should resolve the issue.


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Pairing Glambot® with Snappic

Connect the device running Snappic to the Glambot via Bluetooth


If the Glambot is not showing up as a discoverable device or is unable to connect, see Bluetooth not showing up / Cannot connect to Bluetooth


Note: The only device that should be connected to the Glambot Bluetooth is the one device running Snappic



Open the Snappic app and choose your event


Scroll down and tap [Configure Camera] and select desired camera, then tap [Done]


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Pairing Glambot® with Touchpix

Ensure that no devices are currently connected to the Glambot. If so, navigate to the bluetooth settings on your device and tap [forget this device] for the connected Glambot


Open the Touchpix app, select event, and navigate to the settings tab


Scroll down and tap [Bluetooth Methods]



Swipe left to the [Glambot®] tab and tap [connect to Bluetooth]



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Pairing Glambot® with Curator Live

Ensure that no devices are currently connected to the Glambot Bluetooth. If so, navigate to the bluetooth settings on your device and tap [forget this device] for the connected Glambot


Open the Curator Live app and Navigate to the settings tab


tap [Bluetooth]



In Bluetooth devices, tap [Other A]



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Pairing Glambot® with LumaBooth


Connect the device running LumaBooth to the Glambot Bluetooth



Open the LumaBooth app and launch event



Open the event settings menu by tapping the dropdown arrow in the top-right corner


Select [capture mode] and make sure that [Boomerang/360] is selected


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iPad/iPhone unable to join Glambot® wifi network / wifi network error message

If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes:


  1. Most Common: Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices.

  2. The firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below: a. Press Ctrl + Alt + T to open the terminal window. b. In the terminal type the following command and press Enter: Sudo UFW Status c. If it is currently…



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Motion control web app unresponsive / Lost connection:

If the motion control web app stops working while operating the robot, it is likely due to wifi channel interference. Move the robot to the off/extended position and restart the system. 

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Motion control web app unable to connect

If the web control app is unable to connect, there are a few likely causes.


  1. The control iPad is not connected to the Glambot Wi-Fi signal. To connect: a. Navigate to settings b. Tap [Wi-Fi] c. Connect to the Glambot Wi-Fi (e.g. Glambot-001)

  2. The URL is incorrect. Confirm that you are using the correct URL where the xxxx is replaced with your glambot® number: glambot-xxxx.local:8080/webapp/ 

  3. If the URL begins with http:// ensure there is no “s” (e.g. https://)

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Glambot® path won’t start Snappic video recording

If the video in Snappic doesn’t start recording when a path begins on the robot, there are a few likely causes.


  1. The shutter trigger is not connected. Ensure that the shutter trigger is connected to the volume buttons accessories. a. Tap [Select Accessories] b. Tap [Volume Buttons] c. Tap [Done]

  2. If the video still won't begin recording, the bluetooth may not connected. Navigate to the settings on the device running Snappic, tap [Bluetooth], and connect to the Glambot bluetooth (e.g. glambot-001).For additional help connecting to bluetooth, see Bluetooth not showing up / Cannot connect to Bluetooth


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